Classic Lifts has managed the lift service agreement for the University of York since March 2019. The lifts had previously been managed by another contractor for a long period but through engineer and local office engagement with the university facilities management and helpdesk team we have built a strong relationship and a smooth transition despite the constraints imposed by the pandemic.
In the first year of the contract, we successfully supported the university to switching from analogue to digital phone lines to improve their performance and reliability and upgraded the lift autodialler systems to include GSM and Induction loops.
Classic Lifts are delivering maintenance to the required contract KPI’s with all breakdowns being attended to within a two hour response time and preventative maintenance visits conducted to the service schedule. The Classic Service team have paid particular attention to improve communication to the customer at all levels and have conducted technical audits and condition reports of the existing lift portfolio to provide a detailed asset register.
As a result of this close cooperation with the client we have been successful in winning new installations in a number of the buildings.
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